Privacy Policy

1. Who we are

calvixo.site is a travel agency based on the Quigney beachfront in KuGompo City, Eastern Cape, and is the responsible party for personal information collected through this website.

Address: 21 Esplanade, Quigney, KuGompo City, 5201, South Africa.

Contact email: [email protected]

Phone: +27 43 709 5162

Information Officer: Thandiwe Mokoena.

2. Personal information we collect

• Contact details you submit through enquiry or contact forms (e.g. name, email address, phone number).
• Information related to your travel request (e.g. dates, departure airport, preferences and other details you provide).
• Communication content (messages and correspondence between you and us).

We collect only the information that is adequate, relevant and necessary to respond to your request and, where applicable, to make the travel arrangements you ask for.

3. How we use personal information

We use personal information for the following purposes:

• responding to holiday enquiries and contact requests;
• arranging and coordinating the services you request;
• communicating with you about your request;
• complying with applicable legal requirements.

Where processing relies on your consent, we will explain this when we collect the information, and you may withdraw your consent at any time, as provided for in the Protection of Personal Information Act 4 of 2013 (POPIA). We will only send you marketing messages if you have agreed to receive them.

4. Legal basis

We process personal information in accordance with the conditions for lawful processing set out in POPIA, for example because it is necessary to take steps you have requested before concluding a travel booking, because you have consented, or because we must comply with a legal obligation.

5. Sharing of personal information

We do not sell personal information. We may share it only when necessary to deliver the services you request (e.g. with airlines, hotels, transfer companies and other suppliers involved in your holiday) or when required by law.

6. Cross-border transfers

Because we arrange holidays in the Maldives and the United Arab Emirates, some personal information must be sent to suppliers outside South Africa to provide the services you request. We do this only as permitted by section 72 of POPIA, for example where the transfer is necessary to perform a contract with you or you have consented, and we take reasonable steps to ensure your information remains protected.

7. Data retention

We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, including responding to enquiries, completing requested arrangements, resolving disputes and meeting legal record-keeping obligations. Retention periods may vary depending on the nature of your request.

8. Your rights

Under POPIA you have the right to be told what personal information we hold about you, to request its correction or deletion, to object to certain processing (including direct marketing) and to withdraw consent. To exercise these rights, contact us using the details below.

If you are unhappy with how we have handled your personal information, you may lodge a complaint with the Information Regulator (South Africa). Consumer complaints about our services may also be referred to the National Consumer Commission under the Consumer Protection Act 68 of 2008. We will always try to resolve your concern directly first.

9. Contact for privacy requests

For questions about this Privacy Policy or requests regarding your personal information, contact:

calvixo.site, attention: Thandiwe Mokoena (Information Officer)

Email: [email protected]

Phone: +27 43 709 5162

Address: 21 Esplanade, Quigney, KuGompo City, 5201, South Africa